Effective 20 September 2026
This agreement is between you and Pawswing Inc. It covers the PawSwing app and the online service behind it. Please read it before you create an account. If you do not agree with it, do not create an account and do not use the app.
PawSwing is operated by Pawswing Inc., a corporation registered in the State of Wyoming, United States, at 30 N Gould St Ste R, Sheridan, WY 82801. In this agreement "PawSwing", "we" and "us" mean Pawswing Inc., and "you" means the person who holds a PawSwing account.
You can reach us at support@pawswing.com, or from Support inside the app.
It covers the PawSwing app, your PawSwing account, and the services the app connects to: pairing and controlling a PawSwing device, grooming records, cat profiles, notifications, firmware updates, and support.
It does not cover the purchase of the hardware itself. Price, delivery, returns and the hardware warranty are set by the store you bought the device from, under that store's own terms.
You must be at least 18 years old to hold a PawSwing account. The app is not directed to children.
You are responsible for what happens under your account, including anything done by another person you allow to use your phone or your device.
You sign in with a one-time code sent to your email address, or with Sign in with Google or Sign in with Apple. There is no password to remember, which also means that whoever can read your email or unlock your phone can reach your account. Keep both secure, and tell us promptly if you believe someone else has used your account.
Give us an email address you can actually receive mail at. Account recovery, deletion confirmation and support replies all go there.
You may hold one account per person. We may refuse, suspend or close an account that is used to abuse the service or other people.
A PawSwing device works on its own out of the box. Binding it to your account is what lets the app show its records and change its settings, and it is also what makes the device yours in our service: while a device is bound to your account, no other account can bind it.
Two things follow from how the device works, and they are worth knowing before you rely on them:
Grooming records are stored on the device and copied to your account when the app next connects. A device that has not been connected for a long time may have overwritten its oldest records before the app could read them.
We may publish firmware updates for your device, and the app will offer them to you. Updates fix faults, improve behaviour, and sometimes change how a feature works.
An update is applied only when you start it, while the app is connected to the device and the battery is high enough. Do not move away from the device or remove the batteries during an update. We may stop offering updates for a device model once it is retired.
PawSwing is a grooming accessory for cats. It is not a safety device, a security device, a medical device, or a way to monitor your cat's health.
Do not use PawSwing to break the law or to harm anyone, and in particular do not:
Cat photos, profile pictures, support messages and attachments stay yours. You give us permission to store and use them only to run the service for you: to display them in the app, to answer your support request, and to keep our own record of what support was given.
Do not upload content you have no right to share. We may remove content that breaks this agreement or the law, and we may keep a copy where we are required to.
The app, the service, the PawSwing name and logo, and the device firmware are owned by us or our licensors. We give you a personal, non-transferable, revocable permission to use the app on devices you control, to use PawSwing products. Nothing else is granted.
We aim to keep the service running but we do not promise that it will be uninterrupted or error-free. We may change, suspend or withdraw parts of it, and we may set limits on use, to protect the service or because a feature no longer earns its place.
The parts of the app that need the internet — signing in, syncing records, support, firmware updates — stop working when the service is unavailable. The device itself keeps running.
Where a change materially reduces what the service does for you, we will tell you before it takes effect, unless the change is needed at once for security or legal reasons.
Support is available through the app and at support@pawswing.com. Support for the app and the service is part of this agreement. Hardware repair, replacement and refund are handled under the warranty and the terms of the store you bought from.
Except where the law says otherwise, the app and the service are provided as they are and as they are available, without warranty of any kind, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the app will work with every phone or operating system version, that a Bluetooth connection will succeed in every environment, or that records will be complete when a device has been out of range for a long time.
Some places do not allow these exclusions. Where that is so, they do not apply to you, and you keep the rights your local law gives you.
To the extent the law allows, we are not liable for indirect, incidental, special or consequential loss, for lost profits or lost data, or for harm arising from your use of, or inability to use, the app or the service.
To the extent the law allows, our total liability to you for all claims relating to the app and the service is limited to the greater of one hundred United States dollars, or the amount you paid for the PawSwing device in the twelve months before the claim arose.
Nothing in this agreement limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, this agreement does not take away the rights your local consumer law gives you.
You can stop using the app at any time, and you can delete your account from Me, then Account, then Delete account. Deletion runs after a seven-day recovery period, and it is permanent.
We may suspend or close your account if you break this agreement, if we are required to by law, or if keeping it open would put the service or other people at risk. Where it is reasonable to do so, we will tell you first and give you a chance to put things right.
When an account ends, the parts of this agreement meant to survive it do: our rights, the disclaimers, the liability limits, and the law that applies.
We may update this agreement. The current version is always the one published here, and its effective date is at the top. When we make a material change we will make it visible in the app.
Continuing to use the service after a change takes effect means you accept the updated agreement. If you do not accept it, stop using the service and delete your account.
This agreement is governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules, and the courts of Wyoming have jurisdiction over disputes arising from it.
If you are a consumer living outside the United States, this does not take away the protection of the mandatory law of the country you live in, and it does not stop you bringing proceedings in the courts of that country where your local law gives you that right.
Pawswing Inc., 30 N Gould St Ste R, Sheridan, WY 82801, United States.
support@pawswing.com