Delete your PawSwing account

PawSwing app · Pawswing Inc.

This page explains how to delete the account you use in the PawSwing app, and what happens to your data when you do.

In the app

Open PawSwing and sign in.
Remove every PawSwing device bound to your account, from each device's page. A device still bound to the account has to be released first, so the next owner can set it up.
Go to Me, then Account, then Delete account.
Enter the six-digit code we email to you, and confirm.

Your account is then scheduled for deletion. For seven days you can change your mind: sign in and tap Cancel deletion, and everything stays as it was. After seven days the deletion runs and cannot be undone.

Without the app

If you can no longer use the app, write to support@pawswing.com from the email address you sign in with, and ask for your account to be deleted. We confirm the request with you by email and then schedule the deletion the same way the app does, including the seven-day period in which you can still cancel it.

What is deleted

Your profile, your cat profiles and their photos, device bindings and grooming records, notifications and notification preferences, support requests, messages and attachments, your Google and Apple sign-in connections, and all sign-in sessions.

What is kept, and for how long

A few records are kept without anything that identifies you, so that we can show something happened without knowing who it happened to:

the account record itself, with the email address removed and the name replaced by a placeholder;
consent records, with IP address and device information removed;
the record that the deletion was requested and completed, with IP address and device information removed;
app installation records, with every link to your account removed.

Diagnostic logs you sent us are deleted 30 days after we received them. Backups are rotated on a fixed schedule, so a copy of deleted data may remain in an encrypted backup until that backup expires.

The full details are in our Privacy Policy.